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Health and Safety protocols followed at Spa facilities at Wilmington Hotel

Your Safety, Our Priority

At the HOTEL DU PONT the health, safety, and happiness of our guests and team members is our top priority - and we have evolved our health and safety practices across the hotel to deliver peace of mind throughout your stay. Our standards include extensive sanitizing measures, frequent cleaning of public spaces, social distancing in all areas of the hotel and much more. No detail has been left unturned and we look forward to welcoming you back to Wilmington.

Our team is aware and emppathetic to your concerns; and our commitment to these matters is what we believe will differentiate us.  If you have any questions about our additional preparedness protocols, please contact 302-594-3100.  For the most current information on State Regulations, we encourage guests to visit: COVID-19 Public Health Emergency - Governor John Carney - State of Delaware

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Before You Arrive

  • What Personal Protective Equipment is in Practice?

  • What Cleanliness & Safety Protocols Are in Place?

    • All staff are extensively trained on CDC guidelines regarding personal hygiene and safety during COVID-19, including, but not limited to, proper hand washing and sanitizing.
    • Associate temperature and health checks are completed daily when arriving at work. Any associates displaying a fever are instructed to return home.
    • Cleaning programs are in place through Ecolab that meets EPA guidelines for disinfectant and sanitation standards.
    • Improved HVAC filtration to the highest level achievable utilizing HEPA filters and outdoor air ventilation has been increased.
    • CDC approved disinfectant spray is used to clean all our guest rooms and our housekeeping supervisors will do an additional disinfection of high touch areas before releasing the room for guest occupancy.
    • Sanitizer stations will be available for guest use throughout the public spaces of the property and in the back of house areas for associate use.
    • Increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and continue to use industrial-grade disinfectant.
    • Each check-in station is sanitized in between servicing arriving guests.
    • Social distancing guidelines follow current State of Delaware requirements.  We have a variety of Plexiglass configurations to accomodate specific needs for meetings.
    • We are able to provide contactless ordering for room service and restaurant dining through the use of QR codes provided in all meal situations.
    • Automatic water filling stations have been installed on each floor for your convenience.
  • What Service Adjustments Are In Place?

    • All points of customer service in our food & beverage outlets, guest rooms and front desk have been modified to ensure the least amount of physical contact possible.  Contactless service protocols have been put in place for room deliveries and maintenance.
    • We are adjusting service, furniture, and paths of traffic to allow for social distancing. That includes limiting the capacity in elevators and public areas that are open for guest use.
    • We are noting all changes to service, social distancing requirements and other new protocols with signage throughout the property.
    • At this time, Car Service and Gift Shop services have been temporarily suspended; however we will be glad to help arrange local transportation; and provide basic personal items; as well as beer, wine, and soft drinks through the front desk.
    • Le Cavalier at the Green Room is open for breakfast Monday through Saturday and brunch on Sunday. Lunch is available Monday through Friday.  Dinner Service & Bar Menu are offered Monday through Saturday.  For the latest updates, hours of operation and menu options please click here.
    • Breakfast items, light fare, coffee, and desserts are available from the hotel's famous bakeshop retail outlet Spark'd Creative Pastry located in the DE.CO food hall within the building.  Click here for menu and hours of operation.
    • Housekeeping services will be provided with a "light touch" stay-over service. Should you wish not to have your room cleaned during your stay, please let the Front Desk know once you arrive.
    • Our new 24-hour Fitness Center is located on the 2nd floor.  Access is through the corridor off the elevators and your guest room key will provide access.
  • What is Different About the Arrival Experience?

    • Valet Parking will still be offered at the entrance of the hotel.  Please allow at least 20 minutes to retrieve your vehicle.
    • Should you wish to self-park, there are multiple garages located within a block of the HOTEL DU PONT that charge a daily rate.  
      • Premier Parking Garage (253 W. 11th Street, Wilmington, Delaware)
      • Community Service Parking (111 W. 11th Street Wilmington, Delaware)

Peace of Mind Program

Through our Peace of Mind program, we have developed a holistic and innovative approach to guest experience, safety, and wellness. Our protocols meet or exceed the standards established by the Centers for Disease Control & Prevention (CDC), the World Health Organization (WHO), and state and local agencies. 

SAFETY

Cleaning protocols based on scientific data

INNOVATION

Mobile check-in and contactless services 

COMMUNICATION

Committed to keeping you informed


Safe, Clean Travels

Cleaning protocols were developed with guidance from the Environmental Protection Agency (EPA), the National Restaurant Association (NRA) and the American Hotel and Lodging Association (AHLA).  Our updated safety protocols do mean, however, that some of our services and amenities may differ from your last visit or may be operating with limited capacity hours.