Skip to main content
Health and Safety protocols followed at Spa facilities at Wilmington Hotel

Your Safety, Our Priority

At the HOTEL DU PONT the health, safety, and happiness of our guests and team members is our top priority. We have evolved our health and safety practices across the hotel to deliver peace of mind throughout your stay. Our standards include extensive sanitizing and frequent cleaning of public spaces. No detail has been left unturned and we look forward to welcoming you back to Wilmington.

Before You Arrive

  • Personal Protective Equipment

    • Staff follow local and federal regulations for wearing personal protective equipment and ask that guests do the same
    • All staff are trained on how to appropriately wear and use PPE
    • PPE is available for guests
  • Cleanliness & Safety Protocols

    All staff are extensively trained on CDC guidelines regarding personal hygiene and safety during COVID-19, including, proper hand washing and sanitizing.
    • Associate temperature and health checks are completed daily when arriving at work. Any associates displaying a fever are instructed to return home.
    • Cleaning programs are in place through Ecolab that meets EPA guidelines for disinfectant and sanitation standards.
    • Improved HVAC filtration to the highest level achievable utilizing HEPA filters and have outdoor air ventilation has been increased.
    • CDC approved disinfectant spray is used to clean all our guest rooms and our housekeeping supervisors will do an additional disinfection of high touch areas before releasing the room for guest occupancy.
    • Sanitizer stations will be available for guest use throughout the public spaces of the property and in the back of house areas for associate use.
    • Increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and continue to use industrial-grade disinfectant.
    • Safety shields have been installed at the Front Desk for your protection as well as our associates. Each check-in station is sanitized in between servicing arriving guests.
    • Automatic water filling stations have been installed on each floor for your convenience.
  • Service Adjustments

    • To limit contact customer service in our food & beverage outlets, guest rooms and Front Desk have been modified to ensure Safety. Contactless service protocols are utilized for room deliveries and maintenance.
    • We are adjusting service, furniture, and paths of traffic to allow for social distancing. That includes limiting the capacity in elevators and public areas that are open for guest use.
    • We are noting all changes to service, social distancing requirements, and other new protocols with signage throughout the property
    • At this time, our house car and Gift Shop are temporarily suspended. We will make be glad to help arrange local transportation; and provide basic personal items; as well as beer, wine, and soft drinks through the front desk.
    • Le Cavalier at the Green Room is open for Dinner service Tuesday through Thursday from 5:00 PM to 9:00 PM, Friday through Saturday from 5:00 PM to 11:00 PM; Daily, Monday through Friday, breakfast from 7:30 a.m. to 10:00 a.m.; Saturday breakfast from 7:30 a.m. to 10:30 a.m.; and brunch service Sunday from 9:00 AM to 2:00 PM. Bar Menu is served Tuesday - Thursday from 4:00 PM to 9:00 PM and Friday and Saturday from 4:00 PM to 11:00 PM.
    • Breakfast items, light fare, coffee, and desserts are served at Spark'd daily from 7:00 am to 1:00 pm. Weekdays; and 7:00 a.m. - 11:00 a.m. Saturday. Spark'd is in the DE.CO food court within the building and is open with online ordering and dine-in service
    • Housekeeping services are offered by request only. Should you wish to have your room cleaned during your stay, let the Front Desk know once you arrive.
    • The Fitness Center is closed, but set to reopen soon. Contact the Front Desk for recommendations and a map of local running and biking trails
    • Contact the Front Desk to request additional amenities you may need, and we will deliver, wrapped, to your door.
  • Your Check-In Experience

    • Valet Parking is available. If you wish to self-park, there are garages within a block of the HOTEL DU PONT that charge a daily rate.
      • SP+ Parking Garage (253 W. 11th Street, Wilmington, Delaware)
      • Community Service Parking (111 W. 11th Street Wilmington, Delaware)
    • Should you wish to activate mobile key for your stay, , download our app and speak with the Front Desk at check-in.

Peace of Mind Program

Through our Peace of Mind program, we have developed a holistic and innovative approach to guest experience, safety, and wellness. Our protocols meet or exceed the standards established by the Centers for Disease Control & Prevention (CDC), the World Health Organization (WHO), and state and local agencies. For more information on guidelines in response to COVID-19, visit coronavirus.delaware.gov.

SAFETY

Cleaning protocols based on scientific data

INNOVATION

Mobile check-in and contactless services 

COMMUNICATION

Committed to keeping you informed


Safe, Clean Travels

Cleaning protocols were developed with guidance from the Environmental Protection Agency (EPA), the National Restaurant Association (NRA), and the American Hotel and Lodging Association (AHLA). Our updated safety protocols do mean, however, that some of our services and amenities may differ from your last visit or may be operating with limited capacity or hours.